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Return policy
We want you to shop with confidence at Brickora π
β Return Eligibility
Returns are accepted if:
- π¦ Item is unused, unassembled, and in original packaging
- β° Return request is made within 14 days of delivery
β Non-Returnable Items
- π§± Used or assembled products
- π« Items damaged due to misuse
- π Clearance or final-sale items
π¨ How to Request a Return
-
Email support@brickoras.com with:
- π§Ύ Order number
- βοΈ Reason for return
- πΈ Photos (if applicable)
- Wait for return authorization
-
π« Do not send items back without approval
π Return Shipping Costs
- πΌ Customers cover return shipping unless the item is defective
- π¦ We recommend using trackable shipping
πΈ Refunds
- π Refunds are processed within 5–7 business days after inspection
- π³ Issued to the original payment method
- π« Original shipping fees are non-refundable unless due to our error
π Damaged or Incorrect Items
- β° Contact us within 48 hours of delivery
- πΈ Provide clear photos
- π Replacement or refund will be arranged
β Order Cancellations
- Orders can be canceled before shipment
- Once shipped, standard return policy applies