Return policy

We want you to shop with confidence at Brickora πŸ’™


βœ… Return Eligibility

Returns are accepted if:

  • πŸ“¦ Item is unused, unassembled, and in original packaging
  • ⏰ Return request is made within 14 days of delivery

❌ Non-Returnable Items

  • 🧱 Used or assembled products
  • 🚫 Items damaged due to misuse
  • πŸ”– Clearance or final-sale items

πŸ“¨ How to Request a Return

  1. Email support@brickoras.com with:

  • 🧾 Order number
  • ✍️ Reason for return
  • πŸ“Έ Photos (if applicable)
  • Wait for return authorization
  1. 🚫 Do not send items back without approval


🚚 Return Shipping Costs

  • πŸ’Ό Customers cover return shipping unless the item is defective
  • πŸ“¦ We recommend using trackable shipping

πŸ’Έ Refunds

  • πŸ” Refunds are processed within 5–7 business days after inspection
  • πŸ’³ Issued to the original payment method
  • 🚫 Original shipping fees are non-refundable unless due to our error

πŸ›  Damaged or Incorrect Items

  • ⏰ Contact us within 48 hours of delivery
  • πŸ“Έ Provide clear photos
  • πŸ” Replacement or refund will be arranged

❎ Order Cancellations

  • Orders can be canceled before shipment
  • Once shipped, standard return policy applies

πŸ“¬ Contact Us

πŸ“§ support@mybrickoras.com